Overview and Data Controller

This Privacy Policy describes how Dongguan Fuchen Network Technology Co., Ltd., operating under the brand name Arqelvomi™ ("Arqelvomi™", "we", "us", or "our"), handles personal information in connection with our online store, customer support, purchases, and related activities.

Arqelvomi™ focuses on practical home storage and organization products for everyday household spaces. When you browse our website, place an order, request assistance, or otherwise interact with our services, personal information may be processed as described in this policy.

Dongguan Fuchen Network Technology Co., Ltd. is the store operator and generally acts as the controller of personal information it determines how and why to process. Other service providers may act as independent controllers for certain activities under their own privacy terms.

This policy applies to our online retail activities unless a more specific notice applies to a particular service.

Information We Collect

The personal information we may collect depends on how you use our website, the services you request, and the technical features enabled in our store.

Information You Provide Directly

• Contact information, including name, email address, telephone number, and billing or shipping addresses.
• Order information, such as products purchased, quantities, preferences, delivery instructions, and order history.
• Customer-service communications, including questions, return requests, feedback, and relevant photographs you choose to provide.
• Account information or preferences if account-related features are available.

Information Collected Automatically

When you visit the website, certain technical information may be collected through the store platform and technologies configured for the website.

• IP address and approximate location information.
• Browser type, device details, and operating system.
• Pages viewed and interactions with store features.
• Cookie identifiers and similar technical data.
• Diagnostic information, when collected.

Information From Other Sources

We may receive relevant information from payment processors, delivery providers, commerce platform services, security partners, or other service providers involved in fulfilling orders and supporting customers.

Payment card credentials may be collected and processed directly by third-party payment services. The information made available to us depends on the payment integration and transaction.

Why and How We Use Information

We use relevant personal information for purposes connected with operating our store, processing purchases, maintaining security, and providing customer assistance.

Order Processing and Fulfillment

Information may be used to receive and process orders, confirm transactions, arrange shipment, communicate order updates, and manage delivery-related inquiries.

Customer Service and After-Sales Support

We may use order details, contact information, and relevant correspondence to respond to product questions, investigate delivery issues, assess return requests, and address complaints or disputes.

Store Operations and Improvements

Information may be used to understand how customers interact with our store, identify technical problems, improve usability, and maintain accurate product or service information.

Security and Fraud Prevention

We may process relevant transaction and technical information to detect suspicious activity, prevent misuse, protect our services, and investigate potential fraud or security incidents.

Marketing and Product Communications

Where permitted by applicable law, we may communicate promotional updates, product information, or marketing messages using relevant customer preferences and available communication channels.

Customers may be able to unsubscribe or change marketing preferences through the mechanisms provided with the relevant communication.

Legal and Regulatory Obligations

We may use or preserve information when reasonably necessary to meet accounting, tax, regulatory, recordkeeping, consumer-protection, or other legal obligations.

Legal Grounds and Customer Choices

Where applicable data protection laws require a legal basis for processing, the appropriate basis depends on the purpose and circumstances.

• Contractual Necessity: Processing needed to complete purchases, arrange delivery, or provide requested services.
• Legal Obligations: Processing required for applicable financial, consumer, regulatory, or other legal responsibilities.
• Legitimate Interests: Processing reasonably necessary for fraud prevention, store security, customer support, and service improvements, where permitted and appropriately balanced against individual rights.
• Consent: Processing based on permission, including certain optional cookies or marketing activities where required.

When processing depends on consent, you may withdraw that consent through an available mechanism, subject to applicable law. Withdrawal does not necessarily affect processing that occurred lawfully beforehand.

Some information is necessary to process purchases or provide requested assistance. If required details are unavailable, we may be unable to complete the requested transaction or service.

Cookies, Analytics and Advertising

Our store may use cookies and similar technologies to support website functionality and, when enabled, understand website activity or support marketing-related services.

Necessary Technologies

Certain cookies and technical storage may be needed for shopping-cart functionality, checkout operations, security, session management, and other essential website features.

Analytics Technologies

If enabled, analytics technologies may help us understand general shopping activity, page performance, navigation patterns, and technical issues affecting the website.

Advertising Technologies

If advertising integrations are enabled, they may use identifiers or website activity information for advertising measurement or personalized advertising, subject to applicable legal requirements.

Cookie Preferences

Where required by law, optional technologies must be subject to applicable consent or opt-out requirements. Available privacy controls may vary depending on the website's configuration, your location, and applicable law.

You may also manage certain cookies through your browser settings. Disabling necessary technologies may affect shopping-cart, checkout, or other website functions.

Service Providers and Information Sharing

We may disclose relevant personal information to third parties when reasonably necessary to operate our services, complete customer transactions, or meet legal requirements.

Depending on the services enabled, recipients may include:

• Commerce and Website Providers: Services supporting store hosting, website functionality, and order management.
• Payment Providers: Services handling transaction authorization, payment processing, or fraud screening.
• Shipping and Logistics Providers: Delivery services that require relevant recipient and shipment information.
• Customer Support Providers: Services supporting communications, customer requests, and order assistance.
• Security and Technical Providers: Services involved in diagnostics, abuse prevention, and website security.
• Analytics and Marketing Providers: Services used for measurement or advertising, if enabled, subject to applicable privacy requirements.
• Professional and Legal Recipients: Advisers, regulators, or authorities where disclosure is lawful or required.

Third-party services may process information according to their contractual responsibilities and applicable privacy terms. Some providers may independently determine certain processing purposes.

We may also disclose information in connection with a legitimate business reorganization or transfer, subject to applicable law.

International Data Transfers

Arqelvomi™ is operated by Dongguan Fuchen Network Technology Co., Ltd., based in Dongguan, Guangdong Province, China.

Customers may access our store from different countries or regions. Depending on the location of our commerce platform, payment providers, logistics partners, and other services, personal information may be processed or accessed outside a customer's country of residence.

Privacy and data protection laws may differ between jurisdictions. Where applicable law requires additional protections for international transfers, the relevant transfer must rely on an appropriate legal mechanism or safeguard.

The applicable safeguards depend on the actual transfer, recipient, and legal requirements.

Data Retention and Protection

How Long Information Is Retained

We retain personal information for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal requirements.

Retention periods may depend on the type of record, order status, customer-service needs, relevant disputes, accounting requirements, and statutory obligations.

When information is no longer required, it should be deleted, anonymized, or otherwise handled as required by applicable law and relevant service-provider arrangements.

Security and Safeguards

We seek to use safeguards proportionate to the nature of the information, relevant processing activities, and reasonably foreseeable risks.

Security measures may involve access restrictions, service-provider security controls, operational procedures, and other appropriate protections.

However, no online system, transmission method, or data-storage environment can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights concerning personal information that we process.

These rights may include:

• Access: Request information about relevant personal data held about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of eligible personal information, subject to lawful exceptions.
• Data Portability: Request a copy of certain data in an applicable format, where legally available.
• Objection or Restriction: Object to or request limitations on certain processing activities when permitted by law.
• Withdrawal of Consent: Withdraw consent for processing that depends on consent.
• Marketing Preferences: Opt out of certain marketing communications or advertising activities where applicable.
• Complaint: Raise concerns with an applicable privacy or data protection authority where the law provides that right.

How to Submit a Request

To submit a privacy-related request, email service@arqelvomi.com with a description of your request.

We may ask for information reasonably necessary to verify your identity, locate relevant records, and protect information against unauthorized disclosure.

Requests will be reviewed in accordance with applicable legal rights, exemptions, and response deadlines.

Certain records may need to be retained when required for legal compliance, fraud prevention, dispute resolution, or other lawful purposes.

Children's Privacy and External Services

Children's Privacy

Arqelvomi™ is a general retail store focused on home organization and storage essentials.

Our services are not designed to solicit personal information from children in violation of applicable law.

If you believe information concerning a child has been collected or processed improperly, please contact us so the situation can be reviewed and appropriate action considered.

External Websites and Services

Our website may contain links or integrations that connect customers to third-party websites, payment interfaces, delivery tracking services, or other external resources.

Such services may operate under their own privacy policies and processing practices. We encourage customers to review the relevant external notices before sharing personal information.

Updates to This Privacy Policy

We may revise this Privacy Policy when our business operations, website features, service providers, data-processing practices, or applicable legal requirements change.

The updated version may be published on this page. Where required by law, additional notice or consent will be provided as appropriate.

We encourage customers to review this page periodically for information about our privacy practices.

Privacy Contact and Business Information

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or would like to raise a concern about the handling of personal information, please contact us.

Brand: Arqelvomi™

Data Controller / Store Operator: Dongguan Fuchen Network Technology Co., Ltd.

Privacy Email: service@arqelvomi.com

Contact Number: 15768071479

Registered Address: Room 1512, No. 83, Hongfu West Road (Nancheng Section), Nancheng Subdistrict, Dongguan, Guangdong Province, China