Scope and Application

These Terms and Conditions apply to purchases made through the Arqelvomi™ online store operated by Dongguan Fuchen Network Technology Co., Ltd. ("Arqelvomi™", "we", "us", or "our").

Arqelvomi™ focuses on home organization and storage essentials intended to support practical everyday living. These purchase terms explain the general conditions applicable to ordering products through our store.

By submitting an order, you agree to the applicable purchase terms, subject to any mandatory consumer protections under the laws that apply to your transaction.

These Terms and Conditions should be read alongside our Shipping Policy, Return & Refund Policy, Payment & Security information, and Privacy Policy.

Orders and Acceptance

When placing an order, customers are responsible for providing accurate and reasonably complete contact, payment, and delivery information.

Please review the selected items, quantities, product options, shipping destination, and final order details before submitting your purchase.

Order Submission

Receipt of an order request or an automated acknowledgment does not necessarily mean the order has been accepted.

Orders remain subject to payment authorization, inventory availability, applicable delivery restrictions, and reasonable verification.

Order Review

Where legally and operationally appropriate, we may request additional information to verify an order or address a reasonable concern regarding its accuracy or legitimacy.

If an order cannot be accepted or fulfilled, we will communicate the relevant situation and available options, including cancellation and any refund due.

Products, Descriptions and Measurements

We endeavor to provide accurate product descriptions, photographs, materials, dimensions, features, and intended uses.

Individual product listings provide the primary information for evaluating a particular storage or organization item.

Product Measurements

Before ordering, measure the intended storage space carefully. Consider width, height, depth, door clearance, shelf dimensions, and space needed for opening or moving the product.

External measurements may differ from internal usable storage space. Customers should review both where the information is available.

Images and Product Appearance

Product colors and finishes may appear slightly different depending on screen settings, lighting, and manufacturing tolerances.

Minor variations do not automatically indicate a defect. However, products must comply with applicable descriptions, contractual requirements, and statutory consumer protections.

Product-Specific Information

Product-specific instructions, measurements, materials, and warnings take precedence over general illustrative descriptions elsewhere on our website.

Assembly, Installation and Safe Use

Some Arqelvomi™ storage products may require assembly, installation, positioning, or additional preparation before use.

Assembly requirements vary according to the individual item. Please review the relevant product instructions before use.

Safe Installation

• Follow supplied assembly and installation instructions.
• Use products on suitable surfaces and in appropriate environments.
• Observe stated weight limits and loading recommendations.
• Distribute stored weight appropriately where required.
• Use anti-tip or mounting components when instructed or otherwise necessary for safe use.
• Keep packaging materials and small assembly components away from young children where they present a hazard.

Products should be used only for their stated or reasonably intended purposes. Do not assume that an item is suitable for outdoor use, high temperatures, heavy loads, or contact with food unless expressly described as such.

These guidelines do not limit any legal rights relating to defective or unsafe products.

Prices, Taxes and Payment

Product prices are displayed on the website and may vary depending on selected options, available promotions, or applicable currency settings.

Before completing checkout, customers should review the displayed item prices, shipping charges, applicable taxes, discounts, and final total.

Payment Methods

Available payment methods are displayed at checkout. Their availability may depend on the customer's location, payment provider, and transaction characteristics.

Payment authorization or additional verification may be required before order processing can proceed.

Currency and External Fees

Banks, card issuers, and payment providers may apply currency conversion rates or other charges according to their own terms.

Pricing Errors

We aim to maintain accurate pricing information. If a genuine pricing or listing error materially affects a submitted order, we will review the situation and explain the available lawful options.

We will not impose an increased price on an accepted order without an appropriate legal basis or the customer's agreement.

Product Availability and Fulfillment

Product availability may change as orders are processed or inventory information is updated.

Certain items may become unavailable, require additional processing time, or be affected by supply and fulfillment delays.

Unavailable Products

If an ordered item cannot be supplied as expected, we will review reasonable available options.

Depending on the circumstances, these options may include an updated fulfillment arrangement, an agreed alternative, cancellation, or an appropriate refund.

We will not automatically substitute a materially different product without an appropriate basis or customer agreement.

Shipping and Delivery

Available delivery destinations, shipping methods, applicable charges, and estimated delivery information are governed by our Shipping Policy and relevant checkout information.

Processing and transit times may depend on product availability, destination, carrier operations, customs procedures, and other relevant circumstances.

Delivery Estimates

Estimated delivery windows are provided for guidance and do not constitute guaranteed delivery dates unless expressly stated or required by law.

Delivery Information

Customers should provide a complete and accurate delivery address and contact information.

If tracking is available, shipment information may be provided after dispatch through the relevant notification or tracking channel.

Delivery Problems

If an order appears delayed, missing, or incorrectly delivered, please contact customer support with your order number and relevant details.

Delivery responsibilities, remedies, and any transfer of risk remain subject to applicable consumer protection laws.

Returns, Refunds and Cancellations

Return eligibility, return procedures, applicable return shipping responsibilities, and refunds are described in our Return & Refund Policy.

Customers should review the applicable policy before requesting a return.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible with your order number.

We will review requests before dispatch where operationally possible. A change or cancellation may not be feasible once fulfillment is underway.

This operational limitation does not remove statutory cancellation or withdrawal rights where they apply.

Return Instructions

Please contact customer service before sending an item back. Where a return is authorized, we will provide the relevant instructions and destination.

Damaged, Defective or Incorrect Products

If you receive a product that appears damaged, defective, incomplete, or different from the item ordered, please contact customer support.

Include your order number, a description of the issue, and clear photographs where reasonably possible.

Review and Resolution

We will review the information available and assess an appropriate remedy based on the circumstances and applicable law.

Depending on the circumstances and legal requirements, remedies may include repair, replacement, missing components, price adjustment, refund, or another appropriate resolution.

Customers retain all non-waivable rights relating to defective, unsafe, or nonconforming goods.

Promotions, Discounts and Special Offers

Arqelvomi™ may occasionally offer promotional pricing, discounts, or other purchase-related offers.

Where a promotion is available, its stated conditions may specify eligible products, availability periods, discount requirements, or other reasonable restrictions.

Promotional offers may not always be combined with other discounts unless the relevant terms permit it.

The availability and application of discounts will be subject to the stated promotional conditions and applicable law.

Nothing in a promotion is intended to override mandatory consumer rights.

Customer Responsibilities and Legal Rights

Customer Responsibilities

Customers should review product information carefully, provide accurate order details, follow applicable product instructions, and contact us when assistance is needed.

Products should be installed, maintained, and used according to their intended purposes and applicable instructions.

Reasonable Limitations

We do not guarantee that every product will be suitable for every storage space, household arrangement, or purpose.

Product suitability depends on the relevant specifications, the intended use, and the circumstances of installation or use.

Consumer Protection

Nothing in these terms excludes or limits liability where doing so would be unlawful, including applicable rights concerning defective products, statutory remedies, or other mandatory protections.

Any legally permitted limitation must be interpreted consistently with applicable consumer law.

Privacy and Personal Information

When customers browse or purchase through our store, certain personal information may be processed for purposes such as order fulfillment, payment administration, customer assistance, delivery coordination, and legal compliance.

The categories of information processed and relevant privacy rights are explained in our Privacy Policy.

Please review that policy to understand how information may be collected, used, shared, retained, and protected.

Privacy-related questions can be sent to service@arqelvomi.com .

Changes to These Terms

We may update these Terms and Conditions to reflect changes in store operations, product offerings, applicable laws, or business practices.

Revised terms may be published on this page and will apply prospectively as permitted by law.

Updates do not automatically override the terms that lawfully apply to previously accepted orders.

Where changes require additional notice or customer consent, the relevant legal requirements will apply.

Customers are encouraged to review these terms before placing new orders.

Customer Service and Contact Information

If you have questions about an order, product specifications, payment, shipping, or a return request, please contact Arqelvomi™ customer support.

Brand: Arqelvomi™

Store Operator: Dongguan Fuchen Network Technology Co., Ltd.

Unified Social Credit Code: 91441900MAEEQJW88K

Legal Representative: Zhang Jianfeng

Customer Service Email: service@arqelvomi.com

Contact Phone: 15768071479

Registered Address: Room 1512, No. 83, Hongfu West Road (Nancheng Section), Nancheng Subdistrict, Dongguan, Guangdong Province, China

For order-related questions, including your order number and the email address used at checkout may help us locate relevant information.