Overview and Policy Scope

Arqelvomi™ aims to handle eligible returns, refund requests, and product-related concerns fairly and in accordance with applicable consumer law.

This policy applies to home organization and storage products purchased through the Arqelvomi™ online store operated by Dongguan Fuchen Network Technology Co., Ltd.

Return requests may arise from personal preference, incorrect dimensions, delivery problems, product defects, or other circumstances. The applicable solution depends on the nature of the request and relevant legal requirements.

Return Periods

The applicable return period may depend on the reason for the request, any store return offer in effect, the delivery destination, and mandatory rights under local consumer law.

Customers should consult the return terms presented for their purchase and contact support for guidance where necessary. Any statutory cancellation or warranty period remains applicable.

How to Request a Return

To request a return or report a product issue, please contact our customer support team:

Email: service@arqelvomi.com

Include the following information where available:

• Your order number.
• The email address used at checkout.
• The product name or item concerned.
• The reason for your return request.
• A description of any damage, defect, missing parts, or incorrect items.
• Clear photographs where reasonably relevant and possible.

We may request additional information reasonably necessary to review your inquiry.

Please wait for applicable return instructions before sending any item back, except where a mandatory legal return procedure provides otherwise.

Standard Return Eligibility and Condition

For a preference-based return under a voluntary store return offer, the condition of the goods may be relevant to eligibility.

Subject to applicable terms and law, items should generally be:

• Unused and in resaleable condition.
• Free from avoidable damage caused after delivery.
• Complete with relevant components and accessories.
• Accompanied by the original packaging where reasonably possible.
• Returned in accordance with the relevant instructions where required.

Changes of Mind

A change-of-mind request may include circumstances where a customer no longer wants the product, prefers a different size, or finds that an item does not suit a particular organization arrangement.

These requests are assessed under the applicable voluntary return conditions and any statutory withdrawal rights.

The expectations above do not remove legal remedies for defective, damaged, misdescribed, or nonconforming products.

Storage Product Dimensions and Suitability

Choosing suitable storage products often requires careful measurement of the intended space.

Before purchasing, we encourage customers to review product dimensions, materials, capacity, and intended use.

Measuring Your Space

When comparing a product with a wardrobe, drawer, shelf, cabinet, or other storage location, please consider:

• Overall width, height, and depth.
• Internal usable storage dimensions, where provided.
• Door and drawer opening clearances.
• Handles, lids, and moving components.
• Assembly requirements and intended placement.
• Applicable load and capacity limits.

Products That Do Not Fit

If an accurately described product does not fit the customer's intended space, the request may be considered a preference-based return, subject to applicable return terms and legal rights.

If the listed dimensions or specifications were materially inaccurate, the situation will be assessed as a possible product description or conformity issue.

Assembled, Installed or Used Products

Certain home organization products may require assembly or installation before use.

For voluntary preference-based returns, whether a product has been assembled, installed, modified, or used may affect the assessment of its condition.

Before Assembly

We recommend reviewing the product specifications, included components, and available instructions before beginning assembly.

After Assembly

If you encounter a product issue during assembly, such as missing parts, faulty components, or unclear compatibility, please contact support with relevant information.

Do not continue using a product that appears unsafe or structurally defective.

Normal inspection, handling permitted under applicable withdrawal laws, and legal remedies for nonconforming goods remain subject to mandatory protections.

Incorrect, Damaged, Defective or Incomplete Goods

If your order arrives damaged, defective, incomplete, or different from the product ordered, please contact us with relevant details.

Incorrect Items

If you receive a different product, size, or variant from the one ordered, provide your order number and a description of the discrepancy.

Damaged Goods

If an item is damaged during delivery or appears damaged on arrival, please retain relevant packaging where practical and send photographs of the affected areas.

Missing Parts or Components

If an organizer or other storage product is missing a component required for its intended use, please identify the missing item when contacting support.

Defective Products

If a product fails to function as reasonably expected or does not conform to applicable specifications, we will review the circumstances and available evidence.

Available Remedies

Depending on the circumstances and applicable law, an appropriate remedy may include repair, replacement, supplying missing parts, price adjustment, refund, or another lawful resolution.

Customers will not be required to bear costs that applicable law requires the seller to cover for qualifying defects or errors.

Return Shipping Costs and Responsibilities

Return shipping responsibilities depend on the reason for the return, applicable store terms, and consumer law.

Preference-Based Returns

For a voluntary change-of-mind return, the customer may be responsible for return shipping costs when this responsibility has been lawfully disclosed and is applicable.

Seller Errors and Defects

When goods qualify for a statutory remedy due to a defect, incorrect supply, or another seller-related issue, return shipping and related costs will be handled according to applicable legal requirements.

Return Shipping Arrangements

Where a physical return is required, customer support will provide the applicable destination and available instructions.

Customers should not assume that prepaid return labels or collection services are available for every destination or return circumstance.

Where to Send Returns

Please contact Arqelvomi™ customer service before sending a product back so the applicable return procedure can be identified.

If a physical return is required, the relevant address and shipping instructions will be provided following review of the request.

Registered Business Address

Dongguan Fuchen Network Technology Co., Ltd. is registered at:

Room 1512, No. 83, Hongfu West Road (Nancheng Section), Nancheng Subdistrict, Dongguan, Guangdong Province, China.

This registered business address is not necessarily a returns warehouse or authorized product reception facility.

Return Review and Product Assessment

Return requests are reviewed according to their individual circumstances and applicable rights.

Relevant factors may include the reason for the request, the product description, available purchase records, condition of the goods, and supporting information.

Physical Inspection

In some cases, an item may need to be received or inspected before the appropriate resolution can be confirmed.

In other circumstances, the available records, photographs, or supporting information may be sufficient to determine the next steps.

Communication

We aim to explain the information or steps reasonably required to review a return request.

Any assessment will remain subject to applicable consumer protection requirements, including relevant legal time limits.

Refund Approval and Processing

Where a refund is due under the applicable return conditions or consumer law, it will be processed according to the relevant payment arrangements and mandatory deadlines.

Refund Method

Approved refunds will normally be issued through the original payment method, unless another method is lawfully required or appropriately agreed.

Refund Timing

The applicable refund deadline may depend on the nature of the request, the governing law, and relevant payment-provider processing arrangements.

We will communicate the applicable refund timeframe in the relevant return instructions or resolution notice. Any mandatory statutory deadline takes precedence.

Payment Provider Processing

After a refund has been issued, your bank, card issuer, or payment provider may require additional time to reflect the transaction in your account.

Refund Amount

The amount refunded, including any applicable original delivery charges, return expenses, or lawful adjustments, will be determined according to the relevant return circumstances and applicable consumer law.

We will not make deductions prohibited by the law governing your purchase.

Order Changes and Cancellations

If you need to change or cancel an order, please contact customer support as soon as possible.

Include your order number and the specific modification requested.

Before Fulfillment

We will review whether a change or cancellation can be accommodated before dispatch where operationally possible.

After Processing Begins

Once an order has entered fulfillment or the shipping process, some modifications may no longer be feasible.

Any available cancellation or return options will depend on the order status and applicable law.

These operational limitations do not restrict mandatory consumer cancellation or withdrawal rights.

Statutory Withdrawal and Consumer Rights

Customers may have statutory rights that apply independently of any voluntary store return offer.

Depending on the customer's jurisdiction and the nature of the purchase, such rights may include cancellation, withdrawal, repair, replacement, refund, or other remedies for nonconforming goods.

Mandatory Legal Protections

Any applicable mandatory consumer protection law will take precedence over conflicting provisions of this policy.

Where a statutory right permits a customer to examine goods or cancel a qualifying distance sale, our voluntary return conditions will not be used to eliminate that right.

Product Defects

Rights concerning defective, unsafe, misdescribed, or nonconforming goods remain available to the extent provided by applicable law.

Customers can contact our support team for information about the procedure relevant to their particular request.

Special Return Circumstances

Incomplete Returns

Where an item is returned without accessories or components originally supplied, the circumstances may affect a voluntary return assessment.

Missing components caused by an original fulfillment error will be handled separately from customer-caused missing items.

Multiple-Item Orders

If your order contains several products, please identify the specific item or items involved in the return request.

Different products may have different handling requirements due to dimensions, packaging, or shipping arrangements.

Products With Safety Concerns

If a storage product appears unstable, structurally damaged, or otherwise unsafe, stop using it and contact customer support.

Provide relevant information and photographs where safe and reasonably possible.

Do not attempt repairs that could create additional safety risks.

Return-Related Disagreements

If you disagree with a proposed return resolution, please contact our team with the relevant order information and explanation.

Nothing in this process prevents customers from exercising available legal remedies or contacting applicable consumer protection authorities.

Return Questions and Customer Support

For return requests, product defects, order cancellations, or refund inquiries, please contact Arqelvomi™ customer support.

Customer Contact Information

Brand: Arqelvomi™

Company: Dongguan Fuchen Network Technology Co., Ltd.

Unified Social Credit Code: 91441900MAEEQJW88K

Legal Representative: Zhang Jianfeng

Customer Service Email: service@arqelvomi.com

Contact Phone: 15768071479

Registered Address: Room 1512, No. 83, Hongfu West Road (Nancheng Section), Nancheng Subdistrict, Dongguan, Guangdong Province, China

We aim to review customer inquiries as promptly as reasonably practical.

Please retain your order number and relevant communication records while your request is being reviewed.